It would appear that troublesome passengers are becoming an increasing problem and something that flight attendants frequently need to deal with.
It seems that every week we read a different story about an unruly passenger. Unfortunately, other passengers start to film the images AFTER the problem has escalated making the cabin crew appear in the wrong when they start to push back.
In perhaps a portrayal of how bad things have become, some airlines are now issuing their crews with body cameras to record any problems.
A Guernsey based airline, Aurigny has decided to become one of the first to take this sort of action and Dave Cox, their ground operations manager told The New York Times: “As a small community airline, a vast majority of our passengers are very friendly, polite, respectful, and often know our staff personally.
“However, like with all carriers, you may occasionally encounter individuals who can be rude, aggressive and abusive to our staff.”
The paper also reported that some passengers are effectively using the images from their mobile to blackmail airlines, threatening to put images on social media if they don’t get their own way.
Amanda Pleva, a flight attendant and aviation blogger on FlyerTalk is unsure about the move by Aurigny to give crew cameras though.
On her blog, she said: “Times are tense enough in the skies as it is right now, and I can’t imagine that flyers’ knowledge that I’m wearing a body camera wouldn’t turn the heat up several degrees on that.
“Both sides of a conflict can start a
video at will, so neither perspective would be the entire one, and I don’t want to be in an environment where my passengers will automatically view me as an opponent.
“I have been painted in a bad light by passengers who have had ulterior motives, but the truth has always come out via witnesses when I know I’ve done the best job I’m able to do.
“I have done this for years and am confident I can continue to do my job this way for years to come.
“But if body cameras are the future of flying, it might be coming time to hang up my wings.”